Gorgeous things take time. That's why our Christmas collection is open now for your preorders.
Personalised gifts take hundreds of hours of careful preparation and hand-finishing. By honouring this process, we promise you'll fall in love with the most magical and beautiful Christmas decorations you could ever set eyes on..
We're uber-conservative when it comes to despatching orders for a seasonal celebration. We cut off orders early and ship early. This year, we are allowing 5-7 weeks for Australia Post to get delivered to you.
CHRISTMAS TIMELINE: SOME IMPORTANT DATES
11 July 2020 | Preorders open for a 12-week period
4 October 2020 | Preorders close to commence custom design work
Between 2 - 13 November | All Christmas preorders are shipped 5 - 7 weeks before Christmas
Q: Can I order readymade earrings with Christmas items?
We recommend making two separate orders - one for Christmas and another for readymade earrings, which has a much shorter turnaround. Please be aware that orders containing Christmas and readymades will be shipped according to the Christmas timeline.
Q: I've ordered Christmas items and forgot to add a few more gifts! Do I have to pay for shipping again?
In most cases, you don't! We are pleased to offer our 'Combined Shipping Guarantee' whereby - if you have paid for tracked shipping on your first order AND it has not yet been despatched - you can write to us and ask for a unique free shipping code to combine your postage. Applies to Christmas orders only. Some minor conditions apply, but in essence, there's no need to pay for unnecessary additional shipping fees!
Q: I ordered Christmas items in July. When will I receive them?
Orders placed between July and October are shipped between 2 and 13 November.