Refund policy

Change of Mind Policy

The following items are not eligible for return or exchange if the customer has a "change of mind".

• Items worn on or against the skin such as earrings and necklaces
• Personalised products
• Custom or made to order items

Eligible Returns

If for any reason you change your mind about any eligible purchase, we will gladly refund the purchase price, provided:

• you return the goods within 7 days of purchase (or delivery in the case of online orders)

• the goods are in As New Condition and accompanied by:

  • proof of purchase

  • original packaging

  • any accompanying paperwork

Refund or Exchange Process

If the product you received is faulty or damaged, a refund or exchange can be issued by following these steps:

1. Photographic evidence - Please take and submit multiple photos showing the product fault or damage, as well as the condition of the mailer box / packaging it arrived in.
2. Proof of purchase - please quote your order number which can be found in your confirmation email.
3. Describe the issue - Please tell us the reason for your request for a refund or an exchange.

Please send all the above information to hello@woodwithwords.com.au for your claim to be assessed.

Refunds can only be issued via the same payment method used at the time of purchase. Exchanges are only possible for the same items and cannot be substituted for other items. Refunds or exchanges are only possible if we are notified of the issue within a reasonable timeframe. We do not offer refunds for change of mind, or for spelling errors in the personalisation information that you send to us.

Please note we do not accept returns on gift cards.