FAQ


Christmas personalised gifts  - something you want, need, wear and read

Wood With Words invite you to celebrate family, friendships & life's special milestones with our beautiful and functional wooden designs.

.

Before you place your order, please check here for useful information such as shipping costs, turnaround/processing times, and what happens when we run special preorder-only campaigns for special occasions such as Easter, Mother's Day, Teacher Gifts and Christmas.

----

QUICK LINKS


  • OUR CHRISTMAS/TEACHER PREORDER IS NOW CLOSED. Teacher Gifts and Christmas Preorder FAQ.

  • 6 August 2020 COVID-19: UPDATE FOR AUSTRALIA OPERATIONS IN MELBOURNE. Click here.

  • What are your shipping options?

  • Do you check my spelling and punctuation?

  • Returns and exchanges
  •  

     

    STANDARD FAQ

    Turnaround/processing time for readymade / fast shipping items

    See the pink announcement banner above for the latest turnaround times. 

    Turnaround/processing time for personalised items

    Custom orders are currently only taken on a very limited basis. Please keep an eye out for special events such as Mother's Day and Christmas where you'll find a beautiful range you can preorder and personalise for that special someone. 

    What if I purchase a readymade item and a personalised item in one order?

    Your order will be shipped together, following the turnaround/processing time of the personalised item. If you would like the readymade / fast shipping item to be sent first, please place your orders separately.

    Back to top.
    What are your shipping options?
    Shipping is via Australia Post.

    Untracked Postage
    Postage and handling start from just $3.90 untracked^ for small items.
    We apologise the untracked shipping method is currently suspended due to significant processing delays at the Australia Post end, impacted by COVID-19 safety rules.

    Standard Tracked Postage
    Starting from $8.90 (increased weight is charged  and applied automatically)

    Express Postage
    Starting from $12.00 (increased weight is charged and applied automatically)
    Express postage is only to expedite shipping via Australia Post (within their stated timeframes). It does not expedite the processing time.

    FREE SHIPPING ON ALL ORDERS OVER $95. Use code FREESHIP.

    Please note only one promo code can be used at a time, including any automatic codes applied during a promotion.

    International postage
    Flat rate international tracked shipping to most countries - $25.
    For all international shipping, the customer is responsible for all customs/duties taxes if applicable.

    Shipping Delays
    Wood With words is not responsible for shipping delays incurred by Australia Post or other shipping companies
    Do you check my spelling and punctuation?
    Personalisation is at the heart of my designs so it's very important to ensure that all names and personalised fields are spelt and entered correctly. If I do spot something I'm unsure of, I will get in touch, however it is your responsibility they are correct before you submit your order. Unfortunately, there are no replacements or refunds for names provided incorrectly.
    If a personalisation field is left blank (our system is setup to alert you of this before proceeding further but occasionally you may get through!) it is assumed that you do not wish for your piece to be personalised.
  •  

    Returns and Exchanges

    A refund or exchange will be issued if the product that you receive is faulty or  damaged. Photos of damaged item must be submitted along with your request for an exchange or refund. We do not offer refunds for change of mind. 

     

    What currency is shown on this website?

    All pricing is in Australian Dollars [AUD].

     

    Prices may be changed at any time without further notice.

    We reserve the right to change our product's prices at any time without further notice.

    If you have further questions, please feel free to get in touch via my Contact page.
    ___

    TEACHER GIFTS AND CHRISTMAS PREORDER FAQ

     

    Teacher Gifts and Christmas Timeline: Important Dates

    11 July 2020 | Preorders open for a 12-week period

    4 October 2020 | Preorders close to commence custom design work

    Between 2 - 13 November | All preorders are shipped 5 - 7 weeks before Christmas 

     

    Q: Will teacher gifts be ready for Early Childhood Educator's Day on 2nd Sept?

    Unfortunately, in order to manage the volume of work and maintain the quality of your handmade items, we are committed to having your teacher gifts ready before the end of the school year. Teacher preorders will be shipped out between 2  - 13 November.

     

    Q: Can I order Christmas with teacher gifts?

    Yes! Christmas and teacher gifts follow the same timeline so combine away! Don't forget to use code SHIPFREE if your order is over $95 to take advantage of our free shipping offer. *Only one offer can be used at any one time.

     

    Q: Can I order readymade earrings with Christmas/Teacher items?

    Can you wait for your earrings? If yes, you can order them together with Christmas and teacher gifts. If not, we recommend separating your orders.  Please be aware that orders containing Christmas/Teacher and readymades will be shipped according to the Christmas/Teacher timeline.

    Q: I've ordered Christmas and/or Teacher items and forgot to add a few more gifts! Do I have to pay for shipping again?

    In most cases, you don't! We are pleased to offer our 'Combined Shipping Guarantee' whereby - if you have paid for tracked shipping on your first order AND it has not yet been despatched - you can write to us and ask for a unique free shipping code to combine your postage. Applies to Christmas orders only. Some minor conditions apply, but in essence, there's no need to pay for unnecessary additional shipping fees! 

    Q: I ordered Christmas and Teacher Gifts back in July. When will I receive them?

    Orders placed between July and October are shipped between 2  and 13 November. Please refer to the timeline above.

    Back to top.

     

    COVID-19: Australia Post Operations for Melbourne

    Australia Post has been classified a "Permitted Work Premise" so it can continue to operate with on-site operations but with some clear restrictions. 

    Whilst Post Offices are confirmed to remain fully open, the Victorian Government restrictions require its workforce reduced in their operations and deliveries network by one-third. At this stage, this requirement will be effective from 11.59pm Sunday 9 August 2020. 

    Wood With Words is a sole operator, online-only business and we are grateful to be allowed to continue to operate and fulfill your orders. We do not have pick-up arrangements anyway, and all orders are shipped via Australia Post. Lodging of your orders at the post office will now be reduced to 2x a week, instead of 3x a week. 

    We are following the Stay At Home directives for Melbourne Metro areas.  We are still processing your orders daily. We have good stock levels on hand including components, packaging material and other supplies. 

     

    Back to top.