Wood With Words is back on the 19th of January. Please allow a few extra days for us to process your order. Use code FREESHIP for free standard shipping on orders over $95.

FAQ


ūüíāūüŹĹ‚Äć‚ôāÔłŹHoliday Announcement¬†ūüíāūüŹĹ‚Äć‚ôāÔłŹ
Wood with Words is taking a break from 12 - 19 January 2021. On either side of these dates, we are still shipping readymade items within days. Always read the product descriptions as some items (such as personalised pieces) may require a longer turnaround time.

Milestone Boards ordered before 31 December 2020 will be shipped 11-12 Jan 2021.

Want to receive parcels safely?

Get a FREE Parcel Locker or set your delivery preferences in your MyPost account. Head to the Australia Post website for more details.

Christmas personalised gifts  - something you want, need, wear and read

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Wood With Words invite you to celebrate family, friendships & life's special milestones with our beautiful and functional wooden designs.

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Before you place your order, please check here for useful information such as shipping costs, turnaround/processing times, and what happens when we run special preorder-only campaigns for special occasions such as Easter, Mother's Day, Teacher Gifts and Christmas.

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QUICK LINKS


  • OUR JULY - OCTOBER PREORDER¬†IS NOW¬†CLOSED.¬†Preorder FAQ.

  • What are your shipping options?

  • Do you check my spelling and punctuation?

  • Returns and exchanges
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    TURNAROUND / PROCESSING TIME

    Turnaround/processing time for readymade / fast shipping items

    See the pink announcement banner above for the latest turnaround times. 

    Turnaround/processing time for personalised items

    Custom orders are currently only taken on a very limited basis. Please keep an eye out for special events such as Mother's Day and Christmas where you'll find a beautiful range you can preorder and personalise for that special someone. 

    What if I purchase a readymade item and a personalised item in one order?

    Your order will be shipped together, following the turnaround/processing time of the personalised item. If you would like the readymade / fast shipping item to be sent first, please place your orders separately.

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    SHIPPING OPTIONS

    How are products shipped?
    Shipping is via Australia Post. For wholesale or bulky items, we may choose to use a courier. 

    Untracked Postage
    Postage and handling start from just $3.90 untracked^ for small items.
    We apologise the untracked shipping method is currently suspended due to processing delays at the Australia Post end, impacted by COVID-19 safety rules.

    Standard Tracked Postage
    Starting from $8.90 (increased weight is charged  and applied automatically).
    Please note standard tracked postage does not include signature on delivery. If you prefer your parcel to be taken to the post office in case you are not home, choose ‚ÄėStandard Tracked with Signature on Delivery‚Äô. Alternatively, register for a FREE parcel locker through Australia Post - it‚Äôs simple to setup and a secure way to have your parcels delivered.¬†

    Please check your tracking number on the Australia Post website as soon as you receive a shipping notification from us and subscribe via SMS or email to any shipping updates provided by Australia Post.
    It is the buyer’s responsibility when selecting  any changes to delivery including redirection options, nomination of safe drop areas or parcel locker pickups. Please note due to COVID-19 restrictions, signature on delivery may not be offered. 
    Need a more secure way to receive parcels? Get a FREE Parcel Locker via your MyPost account. Register an account today at auspost.com.au.

    Useful Links: https://auspost.com.au/receiving/manage-deliveries-in-transit/redirect-parcels-in-transit

    Express Postage
    Starting from $12.00 (increased weight is charged and applied automatically)
    Express postage is only to expedite shipping via Australia Post (within their stated timeframes). It does not expedite the processing time.

    FREE SHIPPING ON ALL ORDERS OVER $95. Use code FREESHIP.
    Please note Milestone Boards do not qualify for any free shipping codes as they are automatically upgraded to EXPRESS POST shipping when standard shipping is selected.

    Please note only one promo code can be used at a time, including any automatic codes applied during a promotion.

    International postage (TEMPORARILY SUSPENDED)
    Flat rate international tracked shipping to most countries - $25.
    For all international shipping, the customer is responsible for all customs/duties taxes if applicable.

    Shipping Delays
    Wood With Words is not responsible for shipping delays incurred by Australia Post or other shipping companies

    Lost or missing items 
    Please select your delivery preferences¬†carefully via your Australia Post ‚ÄėMyPost‚Äô account website. Australia Post now provides many options for delivering¬†your parcels securely including FREE parcel lockers. We also provide a ‚Äėsignature on delivery‚Äô shipping option (for an additional cost) if you don‚Äôt wish to parcels to be left at your doorstep.
    Wood With Words is not responsible for items that go missing after it has been delivered by Australia Post.
    Do you check my spelling and punctuation?
    Personalisation is at the heart of my designs so it's very important to ensure that all names and personalised fields are spelt and entered correctly. If I do spot something I'm unsure of, I will get in touch, however it is your responsibility they are correct before you submit your order. Unfortunately, there are no replacements or refunds for names provided incorrectly.
    If a personalisation field is left blank (our system is setup to alert you of this before proceeding further but occasionally you may get through!) it is assumed that you do not wish for your piece to be personalised.

  • The natural characteristics of wood

    Due to the use of wood in our products, you are purchasing an item that, by nature, cannot be identical to the one next to it. The difference in grain and tone, sometimes lighter or more distinct, along with the lasercutting process and hand-finishing of every product, result in unique characteristics that will delight you and make your piece truly your own. 
     
  • Returns and Exchanges

    A refund or exchange will be issued if the product that you receive is faulty or  damaged. Photos of damaged item must be submitted along with your request for an exchange or refund. Exchanges are only for the same item and cannot be substituted for other items. We do not offer refunds for change of mind. 

    What currency is shown on this website?

    All pricing is in Australian Dollars [AUD].

    Prices may be changed at any time without further notice.

    We reserve the right to change our product's prices at any time without further notice.

    If you have further questions, please feel free to get in touch via my Contact page.
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    PREORDER FAQ

     This section relates only to teacher preorders that are personalised (with names, year, etc)

    Teacher Gifts and Christmas Timeline: Important Dates

    11 July 2020 | Preorders open for a 12-week period

    4 October 2020 | Preorders close to commence custom design work

    Between 2 - 13 November | All preorders are shipped 5 - 7 weeks before Christmas 

     

    Q: Will teacher gifts be ready for Early Childhood Educator's Day on 2nd Sept?

    Unfortunately, in order to manage the volume of work and maintain the quality of your handmade items, we are committed to having your teacher gifts ready before the end of the school year. Teacher preorders will be shipped out between 2  - 13 November.

     

    Q: Can I order Christmas with teacher gifts?

    Yes! Christmas and teacher gifts follow the same timeline so combine away! Don't forget to use code SHIPFREE if your order is over $95 to take advantage of our free shipping offer. *Only one offer can be used at any one time.

     

    Q: Can I order readymade earrings with Christmas/Teacher items?

    Can you wait for your earrings? If yes, you can order them together with Christmas and teacher gifts. If not, we recommend separating your orders.  Please be aware that orders containing Christmas/Teacher and readymades will be shipped according to the Christmas/Teacher timeline.

    Q: I've ordered Christmas and/or Teacher items and forgot to add a few more gifts! Do I have to pay for shipping again?

    In most cases, you don't! We are pleased to offer our 'Combined Shipping Guarantee' whereby - if you have paid for tracked shipping on your first order AND it has not yet been despatched - you can write to us and ask for a unique free shipping code to combine your postage. Applies to Christmas orders only. Some minor conditions apply, but in essence, there's no need to pay for unnecessary additional shipping fees! 

    Q: I ordered Christmas and Teacher Gifts back in July. When will I receive them?

    Orders placed between July and October are shipped between 2  and 13 November. Please refer to the timeline above.

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