Wood With Words invite you to celebrate family, friendships & life's special milestones with our beautiful and functional wooden designs..
Before you place your order, please check here for useful information such as shipping costs, turnaround/processing times, and what happens when we run special preorder-only campaigns for special occasions such as Easter, Mother's Day, Teacher Gifts and Christmas.
Turnaround/processing time for readymade / fast shipping items
See the pink announcement banner above for the latest turnaround times.
Turnaround/processing time for personalised items
Custom orders are currently only taken on a very limited basis. Please keep an eye out for special events such as Mother's Day and Christmas where you'll find a beautiful range you can preorder and personalise for that special someone.
What if I purchase a readymade item and a personalised item in one order?
Your order will be shipped together, following the turnaround/processing time of the personalised item. If you would like the readymade / fast shipping item to be sent first, please place your orders separately.Back to top.
Shipping is via Australia Post.
Returns and Exchanges
A refund or exchange will be issued if the product that you receive is faulty or damaged. Photos of damaged item must be submitted along with your request for an exchange or refund. We do not offer refunds for change of mind.
What currency is shown on this website?
All pricing is in Australian Dollars [AUD].
We reserve the right to change our product's prices at any time without further notice.
TEACHER GIFTS AND CHRISTMAS PREORDER FAQ
Teacher Gifts and Christmas Timeline: Important Dates
11 July 2020 | Preorders open for a 12-week period
4 October 2020 | Preorders close to commence custom design work
Between 2 - 13 November | All preorders are shipped 5 - 7 weeks before Christmas
Q: Will teacher gifts be ready for Early Childhood Educator's Day on 2nd Sept?
Unfortunately, in order to manage the volume of work and maintain the quality of your handmade items, we are committed to having your teacher gifts ready before the end of the school year. Teacher preorders will be shipped out between 2 - 13 November.
Q: Can I order Christmas with teacher gifts?
Yes! Christmas and teacher gifts follow the same timeline so combine away! Don't forget to use code SHIPFREE if your order is over $95 to take advantage of our free shipping offer. *Only one offer can be used at any one time.
Q: Can I order readymade earrings with Christmas/Teacher items?
Can you wait for your earrings? If yes, you can order them together with Christmas and teacher gifts. If not, we recommend separating your orders. Please be aware that orders containing Christmas/Teacher and readymades will be shipped according to the Christmas/Teacher timeline.
Q: I've ordered Christmas and/or Teacher items and forgot to add a few more gifts! Do I have to pay for shipping again?
In most cases, you don't! We are pleased to offer our 'Combined Shipping Guarantee' whereby - if you have paid for tracked shipping on your first order AND it has not yet been despatched - you can write to us and ask for a unique free shipping code to combine your postage. Applies to Christmas orders only. Some minor conditions apply, but in essence, there's no need to pay for unnecessary additional shipping fees!
Q: I ordered Christmas and Teacher Gifts back in July. When will I receive them?
Orders placed between July and October are shipped between 2 and 13 November. Please refer to the timeline above.Back to top.
COVID-19: Australia Post Operations for Melbourne
Australia Post has been classified a "Permitted Work Premise" so it can continue to operate with on-site operations but with some clear restrictions.
Whilst Post Offices are confirmed to remain fully open, the Victorian Government restrictions require its workforce reduced in their operations and deliveries network by one-third. At this stage, this requirement will be effective from 11.59pm Sunday 9 August 2020.
Wood With Words is a sole operator, online-only business and we are grateful to be allowed to continue to operate and fulfill your orders. We do not have pick-up arrangements anyway, and all orders are shipped via Australia Post. Lodging of your orders at the post office will now be reduced to 2x a week, instead of 3x a week.
We are following the Stay At Home directives for Melbourne Metro areas. We are still processing your orders daily. We have good stock levels on hand including components, packaging material and other supplies.
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