Easter orders scheduled for shipping on 16th March 2020. Ordering on this website is temporarily suspended as we work on fulfilling a large volume of orders.

FAQ


Wood With Words invite you to celebrate family, friendships & life's special milestones with our beautiful wooden designs.

Throughout the year, you will find functional and original-design products available to personalise and pre-order. 

 

What is your processing cycle?

 01/02/2020 Update

Easter Preorders are now open.

Easter orders, along with other products except for readymade items, will have a 4-week turnaround/processing time.

if you require something sooner, please let us know.

Easter comes around sooner than you think so please keep these date in mind.

Important Dates:

Cut-off Date to place your order: 8th March

Shipping from the week commencing 16th March.

School holidays across Australia commence on 27 March (VIC), 3 April (QLD) and 9 April (ACT, NSW, NT, SA, TAS, WA)

Good Friday: 10 April 2020

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Usual turnaround/processing time:

Orders are processed and shipped out within 2-3 weeks.

Look out for updates on my Facebook page ahead of special occasions / holidays. 

 

 

What are your shipping options?
Shipping is via Australia Post.
Untracked Postage
Postage starts from just $3.00 untracked^ for small items such as bag tag keychains. Any order of two items or more will be sent in a cardboard mailer box for added protection. 
Please note:
  • Untracked postage are sent at the buyer's risk - we always recommend tracked postage.
  • Small custom orders along with its stamped and addressed packaging are usually photographed at this end as proof of production and postage.
  • There are no refunds or remakes for any items that do not arrive or do not arrive on time.
  • Please let me know if an item does not arrive within 10 - 12 working days of postage, otherwise I will assume it has reached you safely. 
Standard Tracked Postage
Orders under 500g will be packed in registered cardboard mailer boxes or Australia Post's 500g standard domestic prepaid satchel.
Express Post
Express postage is only to expedite shipping via Australia Post (within their stated timeframes). It does not expedite the processing time.
International postage
Please send us a message before placing an order to check shipping rates to your country. 
For all international shipping, the customer is responsible for all customs/duties taxes if applicable. 
Shipping Delays
Wood With words is not responsible for shipping delays incurred by Australia Post or other shipping companies.

 

Do you check my spelling and punctuation?
Personalisation is at the heart of my designs so it's very important to ensure that all names and personalised fields are spelt and entered correctly. If I do spot something I'm unsure of, I will get in touch, however it is your responsibility they are correct before you submit your order. Unfortunately, there are no replacements or refunds for names provided incorrectly. 
If a personalisation field is left blank (our system is setup to alert you of this before proceeding further but occasionally you may get through!) it is assumed that you do not wish for your piece to be personalised.

 

What currency is shown on this website?

All pricing is in Australian Dollars [AUD].

 

If you have further questions, please feel free to get in touch via my Contact page.