FAQ


Christmas personalised gifts  - something you want, need, wear and read

Wood With Words invite you to celebrate family, friendships & life's special milestones with our beautiful and functional wooden designs.

Before you place your order, please check here for useful information such as shipping costs, turnaround/processing times, and what happens when we run special preorder-only campaigns for special occasions such as Easter, Mother's Day and Christmas.

 

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STANDARD FAQ

 What is your processing cycle?

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Usual turnaround/processing time for personalised items

Custom orders (eg. personalised with names) are processed and shipped out within 2-3 weeks. Complex custom orders may take longer, just ask if you're unsure.

Look out for updates on my Facebook page ahead of special occasions / holidays. 

 

Usual turnaround/processing time for readymade / fast shipping items

1 - 3 business days. Any changes to this turnaround time will be updated on the banner on top of our webpage.

 

What if I purchase a readymade item and a personalised item in one order?

Your order will be shipped together following the turnaround/processing time of the personalised item. If you would like the readymade / fast shipping item to be sent first, please place your orders separately.

 

What are your shipping options?

Shipping is via Australia Post.
Untracked Postage
Postage and handling start from just $3.90 untracked^ for small items such as bag tag keychains or a pair of earrings. Any order of two items or more will be sent in a cardboard mailer box for added protection. 
Please note:
  • Untracked postage are sent at the buyer's risk - we always recommend tracked postage.
  • Small custom orders along with its stamped and addressed packaging are usually photographed as proof of production and postage prior to shipping
  • There are no refunds or remakes for any items that do not arrive or do not arrive on time.
  • Please let me know if an item does not arrive within 10 - 12 working days of postage, otherwise I will assume it has reached you safely. 
Standard Tracked Postage
Non-bulky items will be packed in registered cardboard mailer boxes or Australia Post's standard domestic prepaid satchel.
Express Post
Express postage is only to expedite shipping via Australia Post (within their stated timeframes). It does not expedite the processing time.
International postage
Flat rate international tracked shipping to most countries - $25. 
For all international shipping, the customer is responsible for all customs/duties taxes if applicable. 
Shipping Delays
Wood With words is not responsible for shipping delays incurred by Australia Post or other shipping companies.

 

Do you check my spelling and punctuation?
Personalisation is at the heart of my designs so it's very important to ensure that all names and personalised fields are spelt and entered correctly. If I do spot something I'm unsure of, I will get in touch, however it is your responsibility they are correct before you submit your order. Unfortunately, there are no replacements or refunds for names provided incorrectly. 
If a personalisation field is left blank (our system is setup to alert you of this before proceeding further but occasionally you may get through!) it is assumed that you do not wish for your piece to be personalised.

 

What currency is shown on this website?

All pricing is in Australian Dollars [AUD].

 

If you have further questions, please feel free to get in touch via my Contact page.