💂🏽♂️Holiday Announcement 💂🏽♂️
Wood with Words is taking a break from 12 - 19 January 2021. On either side of these dates, we are still shipping readymade items within days. Always read the product descriptions as some items (such as personalised pieces) may require a longer turnaround time.
Milestone Boards ordered before 31 December 2020 will be shipped 11-12 Jan 2021.
Want to receive parcels safely?Get a FREE Parcel Locker or set your delivery preferences in your MyPost account. Head to the Australia Post website for more details.
Wood With Words invite you to celebrate family, friendships & life's special milestones with our beautiful and functional wooden designs..
Before you place your order, please check here for useful information such as shipping costs, turnaround/processing times, and what happens when we run special preorder-only campaigns for special occasions such as Easter, Mother's Day, Teacher Gifts and Christmas.
TURNAROUND / PROCESSING TIME
Turnaround/processing time for readymade / fast shipping items
See the pink announcement banner above for the latest turnaround times.
Turnaround/processing time for personalised items
Custom orders are currently only taken on a very limited basis. Please keep an eye out for special events such as Mother's Day and Christmas where you'll find a beautiful range you can preorder and personalise for that special someone.
What if I purchase a readymade item and a personalised item in one order?
Your order will be shipped together, following the turnaround/processing time of the personalised item. If you would like the readymade / fast shipping item to be sent first, please place your orders separately.
Shipping is via Australia Post. For wholesale or bulky items, we may choose to use a courier.
Need a more secure way to receive parcels? Get a FREE Parcel Locker via your MyPost account. Register an account today at auspost.com.au.
Lost or missing items
Wood With Words is not responsible for items that go missing after it has been delivered by Australia Post.
The natural characteristics of wood
Returns and Exchanges
A refund or exchange will be issued if the product that you receive is faulty or damaged. Photos of damaged item must be submitted along with your request for an exchange or refund. Exchanges are only for the same item and cannot be substituted for other items. We do not offer refunds for change of mind.
What currency is shown on this website?
All pricing is in Australian Dollars [AUD].
Prices may be changed at any time without further notice.
We reserve the right to change our product's prices at any time without further notice.
This section relates only to teacher preorders that are personalised (with names, year, etc)
Teacher Gifts and Christmas Timeline: Important Dates
11 July 2020 | Preorders open for a 12-week period
4 October 2020 | Preorders close to commence custom design work
Between 2 - 13 November | All preorders are shipped 5 - 7 weeks before Christmas
Q: Will teacher gifts be ready for Early Childhood Educator's Day on 2nd Sept?
Unfortunately, in order to manage the volume of work and maintain the quality of your handmade items, we are committed to having your teacher gifts ready before the end of the school year. Teacher preorders will be shipped out between 2 - 13 November.
Q: Can I order Christmas with teacher gifts?
Yes! Christmas and teacher gifts follow the same timeline so combine away! Don't forget to use code SHIPFREE if your order is over $95 to take advantage of our free shipping offer. *Only one offer can be used at any one time.
Q: Can I order readymade earrings with Christmas/Teacher items?
Can you wait for your earrings? If yes, you can order them together with Christmas and teacher gifts. If not, we recommend separating your orders. Please be aware that orders containing Christmas/Teacher and readymades will be shipped according to the Christmas/Teacher timeline.
Q: I've ordered Christmas and/or Teacher items and forgot to add a few more gifts! Do I have to pay for shipping again?
In most cases, you don't! We are pleased to offer our 'Combined Shipping Guarantee' whereby - if you have paid for tracked shipping on your first order AND it has not yet been despatched - you can write to us and ask for a unique free shipping code to combine your postage. Applies to Christmas orders only. Some minor conditions apply, but in essence, there's no need to pay for unnecessary additional shipping fees!
Q: I ordered Christmas and Teacher Gifts back in July. When will I receive them?
Orders placed between July and October are shipped between 2 and 13 November. Please refer to the timeline above.Back to top.